Last updated: 17 May 2026

1. Introduction

PetAir respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, why we collect it, and how we keep it safe.

2. Information We Collect

When you use our service, we may collect the following information:

Contact details: Your name, phone number, email address, and delivery address.
Payment information: Details necessary to process your rental payments. We do not store full credit card numbers.
Rental information: The plan you selected, rental dates, and communication history related to your order.
Website usage: Anonymous analytics data such as pages visited and time spent on the site.

3. How We Use Your Information

We use your personal information to:

Process and manage your rental orders
Deliver equipment and arrange pickups
Communicate with you about your rental, including support requests
Improve our website and services
Send you updates or promotional information (only if you have opted in)

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

With delivery partners to fulfil your order
With payment processors to handle transactions securely
When required by law or to protect our legal rights

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to improve your browsing experience and gather anonymous usage statistics. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact

If you have any questions or concerns about this privacy policy, please reach out:

Email: [email protected]
Phone: +852 9842 7688

Privacy Policy