Choose your plan, pay a deposit, and we deliver the product. It really is as simple as that.
Getting started with PetAir takes minutes, not days. Here is what happens after you reach out.
Browse our flexible rental plans and pick the one that fits your pet's needs and your budget. Not sure which to choose? Our team is happy to advise.
Once you have chosen a plan, pay the deposit via bank transfer or PayMe. We will send you official documents after receiving your order.
We arrange delivery immediately after receiving your payment confirmation. Your pet will be breathing easier in no time.
Free same-day delivery for orders placed before 17:00; for orders placed after 17:00,
same-day delivery requires an additional $300 shipping fee
Ordering is straightforward. Fill out the online form or contact us directly, and we will take care of the rest.
From payment to delivery to returns, here are the details so there are no surprises.
We accept cash on delivery, FPS, PayMe, bank transfer, and cheque. Choose whichever is most convenient for you.
Free same-day delivery for orders placed before 17:00; for orders placed after 17:00,
same-day delivery requires an additional $300 shipping fee
If we receive official documents without a payment record, we reserve the right to rent the equipment to the next waiting customer.
After confirming payment, if you cancel before delivery, the rent paid is non-refundable. Purchased accessories can be returned if they have not yet been delivered. If accessories have not been shipped, that amount can be refunded.
Please inform us to arrange pick-up at least 2 days before the due date. After the equipment is collected and inspected, your deposit is returned via cheque or PayMe (for PayMe-only customers).
Refunds are normally processed within 3 working days.
Can't tell if something is wrong? Take a short video and send it to our WhatsApp, we will reply as soon as possible.
Browse our full product catalogue to see all available oxygen concentrators and accessories. Every purchase comes with 2 years of free maintenance. This is a great option if your pet needs long-term oxygen therapy.
View Our Product CatalogueTake a look at the agreement first. We provide full transparency before you sign anything. You can download the full agreement by clicking the button.
Download Agreement
Rental packages include the essentials: oxygen concentrator and basic tubing/accessories. Oxygen chambers are optional and can be purchased separately.
Every concentrator is thoroughly cleaned and tested before it reaches your home.
We deliver to your door and collect the unit when you are finished, at no extra cost.
Reach us by phone, email, or WhatsApp throughout your rental period.
If your unit develops a fault, we replace it promptly at no additional charge.
Our plans are flexible. Cancel or change your plan with just a few days notice.
We guide you through everything so you feel confident using the equipment from day one.
Make oxygen therapy as comfortable as possible for your furry friend with these helpful tips.
Practical articles for Hong Kong pet owners, from chamber sizing to transfer prep and machine choice.
How to Choose the Right Pet Oxygen Chamber Size
Preparing Oxygen Equipment Before Transfer or Discharge
How to Choose a Pet Oxygen Machine: 5 Practical Checks
Oxygen Hood, Mask or Chamber: Which Is Better?
Pet Oxygen Machine User Guide: Setup, Safety and FAQ
Rent or Buy a Pet Oxygen Machine in Hong Kong?
What Does a Pet Oxygen Machine Do?
Looking for a Pet Oxygen Machine? Equipment Checklist
Benefits of Pet Oxygen Machines and Safety Notes