Frequently Asked Questions

Yes. Rental plans require a refundable deposit. The deposit amount depends on the plan and is returned when the equipment is collected in good condition.

Short-term rental may be possible depending on availability and your pet's situation. Contact us on WhatsApp for current options.

Rental typically includes the oxygen equipment selected for your plan, basic setup guidance, support during the rental period, and replacement support if a machine fault occurs.

Remote areas and stairs: Some delivery addresses are more remote or require stairs to be navigated, so an additional fee may apply depending on the circumstances.

Night delivery or special weather conditions: We understand that pets may need urgent assistance. At the customer's request, we can deliver at night or in special weather conditions, but an additional fee will apply. Please consult our customer service team for details. Any additional fee will be listed on the official document.

Contact PetAir immediately. If the issue is a machine fault, we will arrange support or replacement as soon as possible.

Yes. PetAir can help with equipment and setup guidance, but oxygen therapy settings and medical decisions should follow your veterinarian's advice.